Refund Policy

Learn about P. M. Bagchi's refund conditions and request process.

Refund Policy

Last Updated: May, 2025

We strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes a refund may be necessary. This Refund Policy outlines the conditions under which refunds will be issued.

Eligibility for Refund

Refunds are available under the following conditions:

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    Incorrect or Damaged Products: If the product you received is damaged, defective, or not as described, you are eligible for a full refund.
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    Order Cancellation: You may cancel your order within 24 hours of placing it for a full refund, provided the order has not been shipped yet.
  • •
    Payment Issues: If there is a problem with the payment transaction, such as overcharging or payment errors, a refund will be processed.

How to Request a Refund

To request a refund, please follow these steps:

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    Contact our customer support team at info@pmbagchi.com or call us at +91 9830938122.
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    Provide your order number, the reason for the refund, and any relevant images or documentation (in case of damaged or defective products).
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    We will review your request and process the refund as quickly as possible. Refunds may take up to 7-10 business days to be credited to your account.

Refund Method

Refunds will be issued to the original payment method used for the purchase. If payment was made via Razorpay, your refund will be processed through Razorpay.

Non-Refundable Items

The following items are non-refundable:

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    Items that have been used or opened.
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    Products that are personalized or customized to your specifications.
  • •
    Digital products, including downloadable items, once they have been accessed or downloaded.

Late or Missing Refunds

If you have not received a refund yet, please check your bank account again. If the refund has not appeared, please contact your bank or credit card company. There is often some processing time before a refund is posted.

Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes to the Refund Policy indicates your acceptance of the updated terms.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

Email: info@pmbagchi.com

Phone: +91 9830938122